Current pressures on public health systems have led to increased emphasis on restructuring, which is seen as a potential solution to crises of accessibility, quality, and funding. We have begun to identify some issues for COS developers to consider in using qualitative methods to inform the development of Delphi surveys in this article. Delphi technique can be used for qualitative research that is exploratory and identifying the nature and fundamental elements of a phenomenon is a basis for study. The method entails a group of experts who anonymously reply to questionnaires and subsequently receive feedback in the form of a statistical representation of the 'group response,' after which the process repeats itself. The Delphi method, also known as the estimate-talk-estimate technique (ETE), is a systematic and qualitative method of forecasting by collecting opinions from … The Delphi method, a group decision-making technique, is detailed, including its uses, underlying assumptions, strengths and limitations, potential benefits to qualitative higher education research, and key considerations in its use. It is a structured process for collecting data during the successive rounds and group consensus. Use of the method is illustrated in a recent national study to develop a set of management audit assessment criteria. The Delphi technique is a group communication process as well as a method of achieving a consensus of opinion associated with a specific topic. The essence of the Delphi method is the feed-back of the results after the first phase of the research. potential role and contribution of qualitative research in this area. This paper draws upon the experiences of using qualitative methods in the pre-Delphi stage of the development of three different COS. We hope the ideas we present will be challenged, critiqued and built upon by others exploring the role of qualitative research in COS development. The Delphi Method for Graduate Research 2 Keywords: Graduate studies, Delphi Method, qualitative research, quantitative research, ques- tionnaire surveys. Conclusions: Qualitative research has the potential to increase the research community's confidence in COS, although this will be dependent upon using rigorous and appropriate methodology. Leadership is an important factor in the success or failure of these The feed-back is the input for the second phase (and possibly a third phase) by which one tries to reach a consensus regarding a certain matter. Introduction It continues to be an exciting time to be a researcher in the information systems discipline; there Delphi technique is a group knowledge acquisition method, which is also used for qualitative issue decision-makings. At present, the Delphi method has not seen widespread use in CEM research. This is likely due to variation among studies that implement Delphi in CEM research and ambiguity in literature that provides guidance for the specific parameters associated with the method. RAND developed the Delphi method in the 1950s, originally to forecast the impact of technology on warfare.