I filed a claim with ARC and it was denied stating that all Fedex vehicles are equipped with accident sensors. "It was improperly packed" send them pictures of the packing showing it was packed well. Ask to speak to your claims agent. I sent the letter in with the claim form to FedEx. Answer 1 of 9: First time flying Spirit. As expected, FedEx denied the claim. I paid additional insurance, have photos before and after and will also have testimony of UPS employee who packed lamp ($150). FedEx Claims. FedEx hires thieves, they have recently "lost" 4 of my packages weighing an average of 60 lbs each. FedEx Cargo Claims Department P.O. I ask why and they say to call FedEx as they have no information to provide me with. Filled out the form and submitted it then drove the 150 miles to my home. If you have a picture of the damaged item and it's obvious that it's completely destroyed with no value then they will typically NOT pick up the damaged item and process the claim. I will now have to fight with them to resolve this latest issue. If your claim is directly sent by email to FedEx (uae@fedex.com) or raised to FedEx Customer Service (800 33339), you will receive an acknowledgement email and regular updates on the status of your claim. Any claim needs to have a tracking number. Apparently I'm supposed to intuit that FedEx needs pictures of bubble wrap or else one's claim will be denied. The shipper said they have filed a lost claim which later denied by FedEx. I promptly did as requested. Then I get in the mail that the claim was denied," Frank said. In your claim, be prepared to include documentation of shipping and evidence of damage. Find out why they denied the claim and whatever they were missing, send them. 9 days later i decided to call them, and they notified me that my claim was denied, because there is no evidence. Despite the shipping giant claiming to have adequate measures in place … Claim denied sending demand letter. Today was day number five since I filed a damage claim on my CC kit bass drum that was damaged by FedEx. FedEx team members have a critical role in ensuring the delivery of test kits and medical supplies to communities as they fight the spread of COVID-19. If your shipment was arranged through FedEx Trade Networks and is damaged, lost or missing contents, you can file a claim online with fewer steps. About 2 weeks later the feared DENIED letter arrived. They told me they will contact me in 5-7 days but they didnt. All claims need to be submitted within 21 days of loss. Upon bring my speakers home I noticed the speaker grills were damaged in shipping. I call FedEx. FedEx denied my claim so I want to proceed in Small Claims court in nyc and sue for damages to box and property sent to france, (lamp was valued at $4500). This isn’t terribly shocking (any claims department is going to have some people angry at being denied, be they legitimate denials or not), and a number of people reported similar instances of FedEx denying their claims, though I didn’t see much more information than “I was denied”. And the Catch 22. I asked for a letter from the manufacturer confirming the damage and the $200 replacement cost. Submit a Claim for Lost or Damaged Shipments. 11-17-2020, 10:40 AM #11 (09-04-2020, 11:38 AM) xerophily Wrote: i got three laptops se going on, all of them are with fedex so the companies started claims with it, and now two of the claims are denied with one of them is normal weighted double taping boxing, and the other one is ftid with weight. I don't understand how anyone would ever have evidence in this situation, because no one ever opens their package in front of the fedex worker. I filed a lost claim and FedEx denied my claim saying it was delivered to my front door. I was told to call the store IMG_1596928434590.jpg ‏27 KB. My claim FedEx employee steals package containing money orders and cashed them. *for items of a value of $1500 or more, FedEx generally will want to pickup the damaged item before processing the claim. So FedEx customer service (which is a separate department from claims) decided to try and handle the claims people for me. Filing in small claims. *there is no recourse if claim denied. They informed me that the claims were being processed. A mr. Glenn Girtman at Aurora IL FedEx facility states that because there were no external marks to the packaging that the claim is DENIED. At first, FedEx claims refused to talk to FedEx customer service. Scanned into main hub then no more tracking.never even tried to deliver.No call nothing. Review all of the job details and apply today! Claim for the latest stolen package was denied, even though their website shows it was never delivered. I have filed a police report and talked to both the shipper and FedEx. Filing a claim with FedEx can be done most easily online. The sender, the recipient or a third-party can file a claim. If the answer to both of these is "yes", call FedEx. Please note that a letter of authorization of the account holder or the shipper is required if a recipient or a third party wants to raise a claim. to FedEx Trade Networks) $ Merchandise value (Original purchase value and/or cost to repair) $ Customer remarks If your claim is filed for damage, please note that claimants have a legal obligation to mitigate claims and reduce damage as much as possible. Over the four months, NO one ever contacted me, but I called and faxed Fedex over 10 times. I bought an item online and never received it. I filed the claim with all the (10 pictures showing packing and damage) pictures and documentation on July 1st. Having insured the $150 item for $150 (premium is the same for up to $299 of coverage), we placed a claim for $150. I personally contacted FedEx, was sent over to the claims dept, chatted with someone in claims and asked for pictures to be emailed to her. That's in the same location as my travel insurance policy. This guita I hold no ill against Fed Ex. If mitigation through repair or salvage is not possible, please explain why. They said no, if we do, we will contact you. Box 256 Pittsburgh, PA 15230 Fax: 1.877.229.4766; The claim must be filed within 60 calendar days of the delivery date for damaged packages. FedEx claim that they deliver it to my front door. To this day we haven't had a single claim denied thanks to our practice, and we plan. Logical because I had no agreement or contract with FedEx. A FedEx spokesperson told News 12, "We take allegations of theft very seriously and are conducting an investigation into this matter. She told me claims are usually processed by the shipper, not the receiver. After filling up a claim form from FedEx Ground, faxing twice and sending a hard copy via snail mail, and even thought I have a paper from FedEx that inspected the package and said is damage, they denied the claim saying that they did'n't found anything wrong with the package and the PC. I contacted them numerous times over the four months, asking why its taking so long. etc … 0 … My parked car was sideswiped by a Fedex truck causing over $800 damage. RE: anyone got their claim denied by fedex receently? I asked do you need more information? I recently sent an item back to the manufacturer for service and the remote was damaged during shipment. Skip to Main Content. No bag at Dulles. December 15 returning from St Thomas with 2 hour delay. The package was insured for $1000. Package Damage Claims, step by step guide to how to report shipment damage claims to FedEx, DHL, UPS and TNT. Yes, you can. They give me no explanation as to why the claim was denied and are unable to explain why a receptionist signed for my package. Then they denied all the claims. It should be noted that FedEx also allows batch claims to be made, in which you can claim for 200 separate tracking numbers at a time. Pressure to Work Faster, Lack of Safety Claim Lives at FedEx Packing Units. Good luck. Can I put a lawsuit against FedEx for damaging my laptop and then denied my damage claim saying that there was no damage, but there was? Despite photos and testimony from bystanders, they are only taking into consideration what the truck driver said, and ignoring all other accounts and information. *there is no faster process. HTC files a claim (the items was insured for $500) and it gets denied. Supply Chain is hiring a Workers Comp Claims & Litigation Advisor in Moon Township, Pennsylvania. YES YOU READ THAT RIGHT. 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